Returns & Refunds

RETURNS

Returns are only accepted in any of the possibilities indicated below in case of items purchased directly in sileciosa.cc. If an item has been purchased at a direct point of sale to the public, it must be returned directly to the place where it was purchased. In case of items purchased from one of the Silenciosa distributors, the distributor will be contacted directly to arrange the exchange or refund.

To return an item purchased directly from «silenciosa.cc», visit the following link.

Any query that the User has regarding returns and changes can be directed to customercare@silenciosa.cc

In any case, no change, return or refund will be made if the product has been used beyond the opening thereof, of those products that are not in the same conditions in which they were delivered or that have suffered any damage after the delivery. Likewise, the product must be returned in a state like new, without using or washing and using or including all original packaging, instructions, and other documents that accompany them, as well as a copy of the purchase invoice.

 

 

REFUNDS

The refund of your order will be processed within 14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.). The refund will be issued directly to the payment method used for the original purchase.